FAQs


How it works

How does Bat Club USA work?
Bat Club is simple. Use the B3P calculator to determine the number of bats you will need each year to make sure you always have a high performing bat. Then select your bat and pay your annual membership fee along with the monthly fee associated with the bat you selected. Depending on the membership you selected you will receive a new bat every three, four or six months.  You are expected to return the old bat within seven days of receiving the new bat.

What is the Bat Peak Performance Percentage(B3P) calculator?
Having a bat with “enough” pop is not good enough for us. We want to make sure that you are always getting the most out of your bat. The B3P calculator is a tool to help you determine the number of bats per year you will need to ensure you are covered by a peak performing bat.

 

Membership questions

What does my annual fee cover?
Your annual fee will give you access to a new bat every six, four or three months depending on the membership option you choose.

How does the payment plan work?
By paying a small monthly fee, you get access to a brand new bat every three, four or six months depending on your plan. You will see significant savings in comparing our plan to purchasing the same number of bats of your plan at their retail cost. 

Is shipping included?
Shipping both ways is free.  Simply print out the shipping label that is e-mailed to you and attach it to the same box that was used to ship the bat to you.

Can I pay a lump sum?
We will not be accepting lump sum payments at this time.

Can I upgrade my plan?
You can upgrade your plan at any time. You will be responsible for the difference in the annual membership fee and the difference between monthly prices. To upgrade your plan simply contact support@batclubusa.com

Can I downgrade my plan?
Yes but there is a $50 downgrade fee. The monthly amount paid will be be adjusted depending on your remaining balance.

Do I have to get the same bat every time?
No, you will be contacted two months before your bat is supposed to be returned to give you an opportunity to select a new bat or receive the same size and model. Changing bat and model may also change your monthly fee.

Can I cancel my membership?
By joining Bat Club USA, you agreed to a 12 month membership.  Memberships can be canceled anytime by paying the early termination fee (ETF). The ETF is made of the retail price of the current bat plus a 25% restock fee, minus the amount paid to date. 

 

Equipment questions

Can other people use my bat?
Bat Club USA bats are meant for personal use only and are not meant to be shared. The member will be responsible for the full retail value of the bat minus monthly fees paid if damage is not covered under the existing manufacturer warranty. 

What if my bat is cracked or dented?
Just send us a picture and send it back to us. We will send you a new bat as soon as the bat is available. You will be responsible for notifying us within 48 hours of the damage and returning the bat within 3 days of receiving the new bat. Failure to comply could lead to you being charged for the bat.

What if I my warranty claim was denied by the manufacturer?
If the warranty claim is denied by the manufacturer due to actions by the member, the member will be fully responsible for the retail value of the bat minus any monthly fee paid. 

What if I lose my bat?
The member will be responsible for the difference between the total monthly fees already paid and the full retail value of the bat.

Do I own the bats?
You do not own the bat until your cumulative payments while you have the bat in your possession plus final payoff amount equal the retail value of the bat.  The final payoff can be avoided by returning the bat without damage that would void the manufacturer's warranty.

Can I buy the bats?
An option to buy is always available. Simply contact support@batclubusa.com to determine your payoff amount.

How do I get the bats back to you?
A return label will be emailed to you 3 days before the bat will need to be returned. Simply use the same box the box the bat came in drop it off at your local post office.  You are responsible for the bat and its condition until its return is documented in our system.

Can I return my bat early?
Yes. The remaining balance will be divided evenly over the number of months left in your membership year. For example if a bat is returned with a remaining monthly balance of $80 and there are 8 months left in the membership year, (80 / 8 months = $10/month) $10 will be added to the monthly fee for the rest of the membership year.

What do you do with the returned bats?
Used bats are either sold or are donated to support baseball programs in low income areas to help grow the game of baseball.

 

Still have questions? Fill out the form below and we will get back to you within 48 hours.