FAQ

HOW IT WORKS

How does Bat Club USA work?

Bat Club is simple. By paying a small monthly fee, you get access to a brand-new bat whenever you want! You can switch your bat at any time for a fee of $50 or less.

Do I own the bats?

With our new HOF membership through Klarna, you own the bat at the end of your 12 payments!

If you choose either our Pro or All-star membership options, YOU DO NOT OWN THE BAT Unless a buyout payment is made.

If you switch your bat, you do not own the original bat being switched out. You are expected to return it. If you fail to return the original bat, you are responsible for the full price of the bat.

 

Why would I want to become a member?

Bat Club is a great way to make sure that your player is outfitted with the best equipment without having to worry about spending a ton of money upfront. We have seen way too many players that are stuck with poor performing or poor fitting equipment because many parents are not able to spend another $350-$500 to get the perfect equipment. Our mission is to make it easy for all kids to always have that competitive advantage and offer peace of mind to the parents who want to help their players perform to the best of their abilities.

We offer great benefits that are of high value for people that have ever had the problem of having to buy more than one bat in any 12-month period.

·          The ability to switch at any time for any reason, whether a bat is too big or small, broken, not the right color, we want to make sure your player has the right equipment for them.

·          Up to 90-day free switch periods for memberships with no more than $50 to switch your item after the free switch period.

·          Warranty assistance if your item breaks so you can get a replacement in as quick as 2 days instead of 4-6 weeks

·          Partner discounts that offer over $600 in discounts at our partners' stores/websites.

·          Membership fee value back guarantee.

·          Money paid in the first 30 days of membership is as good as cash towards purchase of the bat.

 

 

 

MEMBERSHIP QUESTIONS

How do I become a member?

Becoming a member is easy! All you need to do is create an account and find the item you are interested in. Once you find the product page, the membership options will be listed out. Simply choose the membership option you would like, and from there you can place your order.

How does the payment plan work?

Our program is set up as a subscription with no term. The charges are automatically deducted every month on the same date as the order being placed unless a date change is requested. The monthly price is listed on the product page for the items and is based on which plan you choose.

What is my up-front cost? 

Your up-front cost is dependent on the bat you are signing up for and the plan that you choose.

Pro Plan: You will pay the first month’s payment for the bat you choose at checkout. The $125 membership fee will be charged before shipping. (existing members may be eligible for a discounted membership fee of $75)

All-Star Plan: Your first month’s payment will be charged at checkout, your last month's deposit will be charged prior to shipping.

HOF Plan: Depends on options Klarna provides, typically member pays nothing in the first 30 days. 

Full Purchase: Full price of item charged at checkout.

When is payment taken out? 

The first month payment is taken when the order is placed. Payments will be automatically withdrawn from your account on the same day of each month.

EX. Bat is ordered on January 1 costing $30 per month: 

$30 payment is processed when the order is placed. If necessary, a second payment or membership fee will be charged prior to shipping.

Remaining payments will be withdrawn on the 1st of each month. Payments will continue until the item is returned or bought out. 

Why do you need a photo ID?

In order to process your order, Bat Club USA must verify the identity of the person placing the order and the location where the Bat Club USA Property will be kept.

How is my information protected?

Bat Club USA solely uses the information provided to verify the identity of the individual placing the order for the item. Your information will never be shared with or sold to third parties or other entities.

Is shipping included?

We offer free shipping for your initial membership.  We will also provide return shipping for any bats being switched or returned. Please do not ship any item back to us using your own label, we will have no way of tracking the bat and we will not be responsible for it if it does not arrive to us.

Can I purchase my bat? 

Yes. Bats can be purchased in full upfront or bought out at any time. Buyout pricing varies depending on the price of the bat and plan.

Can I switch my bat during my membership?

Absolutely! The ability to switch bats at any time for any reason is one of the biggest benefits of being a Bat Club member! To switch your bat simply login to your account, find the item you want to switch to and in the drop-down box select the item you are wanting to switch. You will be required to pay the first month of your new bat to reserve it and to return your old bat before the new one ships. If you are using our HOF plan, you will need to put in a switch request to receive your credit and return your original bat before the new one is sent. For further help with the switch process please visit this link: https://batclubusa.zendesk.com/hc/en-us/articles/360044695012-I-WANT-TO-SWITCH-New-Switch-Policy-as-of-10-27-2021-

 

*Bats on the HOF plan can only be switched within the first 9 months of the membership. 

 

Do I have to get the same bat every time?

No, you do not have to choose the same bat, you can even switch a bat for a glove or catcher's equipment! However, changing your item may change your monthly fee. The monthly price for the item is displayed on the product pages.

Can I cancel my membership?

Yes! If you choose our new Pro or All-Star Plans, there is no commitment, and you can cancel at any time for no added fees. (applies for any membership started on or after 10/27/2021)

If you chose the HOF membership, your 12 payments must be completed, no exceptions.

What is the Membership Value Back Guarantee?

HOF12 members that do not switch their item for 12 months will receive a site credit for their initial membership fee.

All-Star Members that make 12 payments without switching their bat will receive a site credit for 2 monthly payments if they renew for a new item and a 3rd payment if they return their old item.

Pro members that make 12 payments without switching their bat will receive a site credit for their initial membership fee. If the item was not charged a membership fee, the member will receive a site credit for 2 monthly payments with renewal for a new item and a 3rd payment if they return their old item.

 Can I return a bat I opened?

If you PURCHASED your bat and PAID IN FULL through Bat Club USA without a membership, the bat must still be unopened and unused for the item to be returned for a refund. We will not refund any shipping costs. Any item purchased in full without a membership that has been open or used will not be eligible for return.

Can I buy the bat with a monthly payment?

Our Membership  plans are not meant to be used as financing plans, and we do not recommend using them if your goal is to simply purchase a bat. You may purchase the bat in full up front or use our Klarna financing option to break-up the payments. 

What if I don't qualify for financing?

If you do not qualify for the Klarna financing, you have the option to purchase the bat in full or you can start a Bat Club USA membership. You would be expected to return the bat or pay the buyout price.

 

EQUIPMENT QUESTIONS

Can other people use my bat?

Bat Club USA bats are meant for personal use only and are not meant to be shared. The member will be responsible for the full remaining balance of their subscription if the bat breaks while being shared by multiple players.

What if my bat is cracked or dented?

Getting a replacement for a damaged bat is easy with Bat Club USA. The easiest and quickest way to replace your bat is by placing a switch order.

With this option, you can take full advantage of your membership by switching to the same item, or something different! This option will allow you to get a new bat in as little as 2 business days.

Members may process warranty claims through the manufacturer warranty process. Please note that manufacturers may take up to 8 weeks to process a warranty claim and your charges will continue while your warranty is being processed. If the warranty replacement bat were to break, the member would still be responsible for the buyout payment for the bat.

What if my warranty claim was denied by the manufacturer?

If the warranty claim is denied by the manufacturer due to actions by the member, the member will be fully responsible for the buyout price of the bat.

What if I lose my bat?

The member will be responsible for the buyout price of the bat.

Can I buy the bats?

Yes, To purchase a bat currently on membership reach out to us at membersupport@batclubusa.com.

How do I get the bats back to you?

Return shipping for non-warranty claims is included with each membership. Simply use the same box the bat came in, drop it off at your closest UPS access point. Feel free to reach out to us to receive a return label via email. You are responsible for the bat and its condition until its return is documented in our system. If you need assistance finding a UPS access point near you, you can use their locator here: https://www.ups.com/us/en/services/individual-shipper/ups-access-point-deliveries.page

Can I return my bat?

Yes, if you are using one of our membership plans, you can return at any time! (applies to memberships started on or after 10/27/2021) If you are wanting to switch to a new bat, you can do so by going through the switch process. You will be required to pay the first month of the new bat to reserve your item and you must return the current bat before we ship the new one.

What do you do with the returned bats?

Used bats are either sold or are donated to support baseball programs in low-income areas to help grow the game of baseball.