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FAQ

HOW IT WORKS

How does Bat Club USA work?

Bat Club is simple. By paying a small monthly fee, you get access to a brand new bat every 12 to 18 months. You can switch your bat at any time for a fee of $30 or less.

Purchasing your bat at full price with Bat Club USA offers a few extra benefits as well. Unlike other retailers, Bat Club USA allows for:

  • up to 60 day demo period when you add a AAA membership.
  • 0% financing up to 12 months for those that qualify and meet minimum purchase through Klarna.

 

Do I own the bats?
At the end of your membership, YOU DO NOT OWN THE BAT. If you want to keep the bat after the term is complete, you can do so for a final payment based on the bat in your possession and the plan that you chose. Renewing members also receive additional renewal and buyout bonuses. 

The final payoff can be avoided by returning the bat without damage that would void the manufacturer's warranty.

If you switch your bat, you do not own the original bat being switched out. You are expected to return it. If you fail to return the original bat, you are responsible for the full price of the bat.

 

MEMBERSHIP QUESTIONS

 How does the payment plan work?

Our program is set up is as a subscription for 12 or 18 months. The charges are automatically deducted every month on the same date as the order being placed, unless a date change is requested. The monthly price is listed next to each of our items based on the full price of the equipment.

When your order is placed the first month's payment and last month's security deposit is taken. Once your information is screened and cleared by our system we will process and ship the order. The screening and shipping process usually takes 1-2 business days after the order is placed. You may be asked to verify identity or address before we can process your order. 

At the end of the term you have the choice to buyout the item, return it and cancel the subscription, or renew for another item. You also have the option to buy out the item before the end of the term if you would like, simply give us a call. We offer switches with no switch fee at any point depending on the membership plan selected, and for a small fee any time after that.

In order to move forward and become a member, you would need to create an account through Bat Club USA and place a new order.

What is my initial payment? 
Your initial payment is dependent on the bat you are signing up for. Your first payment will include the first month payment and the last month's security deposit for the bat you choose.

When is payment taken out? 
The first and last month payment is taken when the bat is ordered. Subsequent payments will be automatically withdrawn from your account on the same day of each month.
EX. Bat is ordered on January 1 costing $30 per month: 
$60 payment is processed to reserve the bat and covers first and last month of payment.

Remaining payments will be withdrawn on the 1st of each month until term has been completed and it is time to switch the bat. Payments will continue until the item is returned or bought out. 

Why do you need a photo ID?
In order to process your order, Bat Club USA must verify the identity of the person placing the order and the location where the Bat Club USA Property will be kept.

How is my information protected?
Bat Club USA solely uses the information provided to verify the identity of the individual placing the order for the item. Your information will never be shared with or sold to third parties or other entities.

Is shipping included?
We offer free shipping for your initial membership.  We will also provide return shipping for any bats being switched or returned at the end of a term. Please do not ship a bat back to us using your own label, we will have no way of tracking the bat and we will not be responsible for it if it does not arrive to us.

Can I purchase my bat? 
Yes. Bats can be purchased in full upfront or bought out at any time. Buyout pricing varies depending on the price of the bat and whether or not the member has completed their term. Buyout price will decrease once the term is completed and will decrease further if the member is renewing for another item. 

Can I switch my bat during my membership?
Absolutely! The ability to switch bats at any time for any reason is one of the biggest benefits of being a Bat Club member! To switch your bat simply login to your account, find the bat you want to switch to and in the drop down box select the bat you are wanting to switch. For further help with the switch process please visit this link https: I want to switch 

Do I have to get the same bat every time?
No, you do not have to choose the same bat, you can even switch a bat for a glove or catcher's equipment! However changing your item may change your monthly fee. The monthly price for the items are displayed on the product pages

Can I cancel my membership?
By joining Bat Club USA, you agreed to a 12 or 18 month membership including cancellation conditions. Your subscription can be canceled at any time by paying the early termination fee (ETF). The ETF is $20 for every month left in the subscription term.

(For example: if you have paid 3 monthly payments, you have 9 monthly payments remaining x $20 for each month = $180 ETF.)

What can my All-Star membership credits be used for?
All-Star membership rewards can be used for any regular price purchases, buyout payments, and purchases of ancillary items. All-Star rewards can not be used to supplement monthly membership payments.
 
How do I redeem my rewards?

When you are ready to redeem your rewards, contact membersupport@batclubusa.com. We will then add the rewards directly to your account for you to use towards your next checkout. 

PURCHASE QUESTIONS

 Can I return a bat I opened?

If you PURCHASED your bat and PAID IN FULL with Bat Club USA, the bat must still be unopened and unused for the item to be returned for a refund. We will not refund any shipping costs. Any bat purchased in full without a AA or AAA membership attached that has been opened will not be able to be returned. If a AA or AAA membership has been purchased and the member is still inside of their switch period, we will accept the item and issue a site credit for the amount of the bat once we receive the bat back. 

If you are a monthly subscription customer, terminations of opened items incur a fee of $20 per month left in your subscription. If your subscription item is unopened and you are looking to return the UNUSED item within the first 60 days, a return label can be sent to you upon request. If the bat is returned in used condition, you will be billed for the item in full.

Can I buy the bat with a monthly payment?
Our monthly membership is not meant as a financing option towards purchasing a bat, as we offer cheaper options for this. If you would like to  purchase an item but utilize smaller payments made in installments, you can utilize the Klarna slice your payment option. Klarna offers a Bat Club USA special of 0% interest for 12 months for purchases over $299.

What if I don't qualify for financing?
If you do not qualify for the Klarna financing, you have the option to purchase the bat in full or you can start a Bat Club USA membership. The membership is at least a 12 month commitment and you would be expected to return the bat at the end of the term or pay the buyout price.

What if I have warranty claim?
If you have purchased a bat from Bat Club USA and have processed your warranty claim with the manufacturer, You can send us a claim number and we will provide you with a label for your warranty shipping. Loaner bats are available.

How do I get a Loaner bat?
Loaner bats are for members only and come on a first come first serve basis and are based on availability.  Please contact membersupport@batclubusa.com for loaner availability and pricing. 

 

EQUIPMENT QUESTIONS

 Can other people use my bat?

Bat Club USA bats are meant for personal use only and are not meant to be shared. The member will be responsible for the full remaining balance of their subscription.

What if my bat is cracked or dented?

Getting a replacement for a damaged bat is easy with Bat Club USA. Simply follow this link to get started:

I want to switch 

With this option, you have the opportunity to take full advantage of your membership by switching to the same item, or something different! This option will allow you to get a new bat in as little as 2 business days.

Members may process warranty claims through the manufacturer warranty process. Please note that manufacturers may take up to 8 weeks to process a warranty claim and your charges will continue while your warranty is being processed. If the warranty replacement bat were to break, the member would still be responsible for the buyout payment for the bat. Loaner bats are available. Members must leave a fully refundable deposit for the value of the item with all loaner items.

 

What if I my warranty claim was denied by the manufacturer?
If the warranty claim is denied by the manufacturer due to actions by the member, the member will be fully responsible for the remaining balance of their subscription.

What if I lose my bat?
If the member has not purchased item protection, the member will be responsible for the remaining balance of their subscription.

If the member has purchased item protection, the member must provide Bat Club USA with a police report for the stolen/lost item. The member must renew for a new item while starting a new term and will be charged a $30 replacement fee.  the member will not be responsible for their remaining balance but will start a new term with the new item.

Can I buy the bats?
Yes, bats can be purchased in full up front or during a membership. To purchase a bat currently on membership you can do so in your account page and following the instructions here: https://batclubusa.zendesk.com/hc/en-us/articles/360045111811

How do I get the bats back to you?
Return shipping for non-warranty claims is included with each membership. Simply use the same box the bat came in drop it off at your local post office. Feel free to reach out to us in order to receive a return label via email. You are responsible for the bat and its condition until its return is documented in our system.

Can I return my bat early?
Yes. If you are wanting to switch to a new bat, you can do so by paying the switch fee. This will reset your membership for another term and you must return the current bat.

If you are wanting to cancel your membership early and return your bat, you can pay the Early Termination Fee (ETF). The ETF is calculated as $20 for each remaining month of your term.

What do you do with the returned bats?
Used bats are either sold or are donated to support baseball programs in low income areas to help grow the game of baseball.