FAQ

 

 

HOW IT WORKS

How does Bat Club USA work?

Bat Club is simple. By paying a monthly or annual fee, you get access to a brand-new bat whenever you want! You can switch your bat at any time!

Do I own the bats?

If you purchase the bat in full or through Klarna, you own the bat immediately.

If you choose either our Pro membership option or our MVP Annual option, YOU DO NOT OWN THE BAT unless a buyout payment is made.

If you switch your bat, you do not own the original bat being switched out. You are expected to return it. If you fail to return the original bat, you are responsible for the full price of the bat.

 

Why would I want to become a member?

Bat Club is a great way to make sure that your player is outfitted with the best equipment without having to worry about spending a ton of money in the long run. We have seen way too many players that are stuck with poor performing or poor fitting equipment because many parents are not able to spend another $350-$500 to get the perfect equipment. Our mission is to make it easy for all kids to always have that competitive advantage and offer peace of mind to the parents who want to help their players perform to the best of their abilities.

We offer great benefits that are of high value for people that have ever had the problem of having to buy more than one bat in any 12-month period.

  • The ability to switch at any time for any reason, whether a bat is too big or small, broken, not the right color, we want to make sure your player has the right equipment for them.
  • If your item breaks so you can get a replacement in as quick as 2 days instead of 4-6 weeks.
  • Partner discounts that offer over $600 in discounts at our partners' stores/websites.

 

MEMBERSHIP QUESTIONS

How do I become a member?

Becoming a member is easy! All you need to do is create an account and find the item you are interested in. Once you find the product page, the membership options will be listed out. Simply choose the membership option you would like, and from there you can place your order.

How does the payment plan work?

Our pro plan is set up as a subscription with no term. The charges are automatically deducted every month on the same date as the order being placed unless a date change is requested. The monthly price is listed on the product page for the items. The Pro Plan will require a refundable deposit of at least $125 per item.

The MVP Annual Plan charges $350 at checkout and renews automatically annually on the same date as when the order was placed.

What is my up-front cost? 

Your up-front cost is dependent on the bat you are signing up for and the plan that you choose.

Pro Plan: You will pay the first month’s payment for the bat you choose at checkout. There will be a refundable deposit required before shipping, we will inform you of this amount prior to charging it but it will be at least $125 for the majority of items.

MVP Annual Plan: Your $350 payment for the year will be charged at checkout.

Full Purchase: Full price of item charged at checkout, or you may split your payments through Klarna financing.

When is payment taken out? 

The first month payment is taken when the order is placed. Payments will be automatically withdrawn from your account on the same day of each month.

EX. Bat is ordered on January 1 costing $30 per month: 

$30 payment is processed when the order is placed. Refundable will be charged prior to shipping.

Remaining payments will be withdrawn on the 1st of each month. Payments will continue until the item is returned or bought out. 

The annual plan payment will be $350 annually on the same date that the order was originally placed even if you have switched your bat.

Why do you need a photo ID?

In order to process your order, Bat Club USA must verify the identity of the person placing the order and the location where the Bat Club USA Property will be kept.

How is my information protected?

Bat Club USA solely uses the information provided to verify the identity of the individual placing the order for the item. Your information will never be shared with or sold to third parties or other entities.

Can I purchase my bat? 

Yes. Bats can be purchased in full upfront or bought out at any time. Buyout pricing varies depending on the price of the bat and plan, you may contact us at any time to inquire about your buyout. Please note that buyout pricing may not decrease with monthly payments.

Can I switch my bat during my membership?

Absolutely! The ability to switch bats at any time for any reason is one of the biggest benefits of being a Bat Club member! To switch your bat simply login to your account, find the item you want to switch to and in the drop-down box select the item you are wanting to switch. You will be required to pay the first month of your new bat to reserve it and to return your old bat before the new one ships.

If you are using our MVP Annual Plan you will need to email us a switch request so that we can add a credit to your account. The original bat must be received back at our facility before the new bat can be shipped. The only way a new bat would be able to ship prior to the old bat shipping would be with a refundable deposit being placed for the full amount of the new bat which can be refunded once the old bat is received.
 

Do I have to get the same bat every time?

No, you do not have to choose the same bat, you can even switch a bat for a glove or catcher's equipment! However, changing your item may change your monthly fee. The monthly price for the item is displayed on the product pages.

Can I cancel my membership?

Yes! If you choose our new Pro or MVP Annual Plans, there is no commitment, and you can cancel at any time for no added fees. (applies for any membership started on or after 10/27/2021) the bat needs to be returned before the subscription is canceled. 

 

What does it mean when an item is for Members Only?

One of the benefits of being a Bat Club USA member is having first access to new items or very popular items when they come back in stock. We mark these items as members only to give our current members the first opportunity to order them. After a certain amount of time, the item may become available to everyone else. With these items, a member is defined as someone who has an active subscription for at least 6 months and has a good payment history. Bat Club USA reserves the right to cancel any order for a member who does not meet one or all of these requirements.

 Can I return a bat I opened?

If you PURCHASED your bat and PAID IN FULL through Bat Club USA without a membership, the bat must still be unopened and unused for the item to be returned for a refund. We will not refund any shipping costs. Any item purchased in full without a membership that has been open or used will not be eligible for return.

Can I buy the bat with a monthly or annual membership payment?

No, the only way to purchase a bat by splitting payments would be selecting the full purchase option and then using the Klarna financing option at checkout.

 

What if I don't qualify for financing?

If you do not qualify for the Klarna financing, you have the option to purchase the bat in full or you can start a Bat Club USA membership. You would be expected to return the bat or pay the buyout price.

 

EQUIPMENT QUESTIONS

Can other people use my bat?

Bat Club USA bats are meant for personal use only and are not meant to be shared. The member will be responsible for the full remaining balance of their subscription if the bat breaks while being shared by multiple players.

What if my bat is cracked or dented?

Getting a replacement for a damaged bat is easy with Bat Club USA. The easiest and quickest way to replace your bat is by placing a switch order.

With this option, you can take full advantage of your membership by switching to the same item, or something different! This option will allow you to get a new bat in as little as 2 business days.

Members may process warranty claims through the manufacturer warranty process. Please note that manufacturers may take up to 8 weeks to process a warranty claim and your charges will continue while your warranty is being processed. If the warranty replacement bat were to break, the member would still be responsible for the buyout payment for the bat.

What if my warranty claim was denied by the manufacturer?

If the warranty claim is denied by the manufacturer due to actions by the member, the member will be fully responsible for the buyout price of the bat.

What if I lose my bat?

The member will be responsible for the buyout price of the bat.

Can I buy the bats?

Yes, to purchase a bat currently on membership reach out to us at membersupport@batclubusa.com.

How do I get the bats back to you?

Return shipping for non-warranty claims is included with each membership. Simply use the same box the bat came in, drop it off at your closest UPS access point. Feel free to reach out to us to receive a return label via email. You are responsible for the bat and its condition until its return is documented in our system. If you need assistance finding a UPS access point near you, you can use their locator here: https://www.ups.com/us/en/services/individual-shipper/ups-access-point-deliveries.page

Can I return my bat?

Yes, if you are using one of our membership plans, you can return at any time! Refundable deposits will be refunded once the bat is received at our facility. Annual membership fees will not be refunded if a bat is returned early.

What do you do with the returned bats?

Used bats are either sold or are donated to support baseball programs in low-income areas to help grow the game of baseball.